That Big Group Of People You Forget About

I’m re-reading a couple of books. One of them is about direct-response advertising. The author is a vacuum cleaner store owner. Through years of trial and error, this business owner talks about how to grab the low-hanging fruit with special offers and magical headlines in print advertising. And also with Yellow Pages. It’s a book written about 15 years ago, I believe.

Image courtesy of "xedos4" / FreeDigitalPhotos.net

Image courtesy of “xedos4” / FreeDigitalPhotos.net

Then, the next book of his, he’s talking about how the economy sinking, really hurt his business and he knew he had to figure out what to do online. He talks about the decline of newspaper and the Yellow Pages…and that the majority of people are searching online for local businesses. So, he discusses how he dominates page 1 of Google searches at no cost. And he doesn’t pay for SEO. (I can help you do this too)

But…he talks about ALL the people he was forgetting about when he was only advertising with print and the yellow pages. He had forgotten about that group of people not quite in buying mode…but in research mode. The ones that were looking for answers to questions…and also looking for a business they might be able to trust. That group of people is mucho grande! That group of people is at least 10x the size of people who are ready to buy at this instant. So, his philosophy is to provide content online for those in the gathering information stage. Win them over BEFORE they decide to buy. Awesome! He gets it. But what nobody has taught this business owner is that the right kind of radio advertising is one of the best ways to win this huge group over. (It all depends on what you SAY to these people in your advertising)

Many business owners have only been told that your advertising must bring you instantaneous results…and that every penny you spend must be trackable. That’s great, but first, most advertising professionals don’t even know how to give THAT to you. So, you end up wasting money month after month, chasing something you’ll probably never find – Results that pay you back – Return on investment greater than what you invested in the first place.

So, back to radio…and that huge group of people you’re forgetting about. Using radio to talk to people 1) before they need you, 2) while they’re in research mode, and 3) when they’re ready to buy, is what will make you go, “Oh, yeah, this is nice.”

But that’s the tricky part. I’m not saying it’s Radio that is the Magic Key here…it’s talking to people like you actually care about them. It’s sharing a message of helpfulness and getting people to trust you before they’ve even met you. RADIO just happens to be one of the best mediums to get that kind of message across. People are listening consistently to radio. At all times of the day!

So, when you’re wondering how to take your business to the next level, and go after that big group of people you’re forgetting about…give me a shout. I’m here to make this process as easy and stressless as possible.

Have a great day!

Duane Christensen

Results Radio Townsquare Media

I write ads, prepare radio schedules, create strategies for your ads (so you can stand out from your competition), give online and other marketing advice, and will keep your advertising fresh and new. I hear a lot of ads that air for 6 months or more before they’re changed out. That’s way way too long…and it’s not doing you any good. You have a lot of things you can share with the public that will help you become a trusted resource to them. Then they BUY. Let’s do that!

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A Story About Tracking Your Marketing Efforts

I whipped my phone out and searched for All Tune & Lube in Sioux Falls (because they’re my “go-to” people for anything car repair-related). I needed to set up an appointment for new tires. And I didn’t have their phone number in my phone…and I couldn’t remember the number even though I’d called it many times before. Getting old I guess. The info I needed came up on Google after I typed in “All Tune & Lube Sioux Falls”.

But the phone number didn’t seem familiar. I called. All Tune & Lube answered. I said, “Did you guys change your phone number?” They said No.

I’m assuming that they were doing some kind of tracking with that different phone number. Tracking their online calls.

Image courtesy of "Paul" / FreeDigitalPhotos.netMeasuring your return on your marketing isn't always as easy as you wish it would be.

Image courtesy of “Paul” / FreeDigitalPhotos.net
Measuring your return on your marketing isn’t always as easy as you wish it would be.

So, what’s going to happen here? They might “count me” as a customer who found them online. And then, they’ll think “online” is where they should put all of their marketing and advertising efforts??? Or maybe there’s an Internet marketing company who sold them an SEO package of some sort with a different phone number??? That’s great as long as they realize that their past customers who love them… may find that number online (like me). And that their past branding efforts have glued “All Tune & Lube” into their audience’s brain – so those people already know who they want to call.

Those people they had reached effectively with their radio campaign don’t have to type in “auto repair” into Google…they type “All Tune & Lube”. So, was it the past radio ad campaign that should get the credit? Or the expert service and above average customer service they received in the past? Or the word-of-mouth? Who knows. It should all work together when you’re marketing correctly. As long as they’re reading those online metrics properly…and my phone call isn’t being categorized as one more new “online prospect snagged”…I’m totally cool with it.

Maybe they are tracking the number of online calls versus Yellow page calls. Great. They’ll soon realize they should shift all or most of their Yellow budget into their SEO plan or something else.

If I owned my own local business… I wouldn’t care HOW people found me… just as long as they do. My tracking would be with my sales revenues. Or number of customers daily/weekly/quarterly. Or whatever best illustrated that I was attracting more new, smiling faces. But it would be over a matter of many months or even a year. Of course, since I know Radio Advertising can work wonders, I’d put most of my budget into radio. You may think I’m biased, but I’ve seen how it works. I’ve heard the feedback. I’ve seen the growth numbers. Shiny and new marketing efforts aren’t a substitute for tried and true.

Are there BAD radio advertising campaigns out there? Absolutely. Even a lot of the national radio ads I hear are completely missing the mark. That’s why you might want to work with yours truly. “Creative” is no substitute for “Selling”. I believe what David Ogilvy said, “It’s not creative if it doesn’t sell.” Your ads need to WORK…not just be something cutesy, funny, bizarre, or creative. But when Radio is done right…with the right message and strategy in place…prepare to be delighted with the results.

Radio is one of the only mass media advertising mediums where the audience is holding strong. Are some of those listeners also listening to Pandora and their iPods? You bet. But they’re also still listening to Radio. Around 90% of the population tune into their local radio stations consistently. And when you find a radio group who’s progressive, keeps enough live and local DJs in the booth, and constantly wonders how they can make a radio listener’s experience better…it’s a good group to go with. Hey…like us! I’m happy to be with a company who knows we have to stay relevant and change when we need to change.

Just be careful with your tracking and measuring. Don’t give something credit if it’s not deserving of the credit. I know you want to know absolutely, 100%, which advertising and marketing dollars are giving you the best return. But it’s not a simple thing to do. You could start by NOT dividing and spreading your ad budget around to so many different mediums. Then, you’ll never know which works well and which ones are just money thrown in the garbage. Start with one or two. Don’t sprinkle. “Own” the advertising medium you choose. Be there. Be there in force.

If you want to have an honest talk about local advertising, let me know. We won’t just talk about Radio…but how local advertising really works. And how we can make your local advertising efforts pay you back many times over. We’ll also talk about how you’ll plan to MEASURE your RESULTS.

Have a great day!

Duane Christensen

Sioux Falls Radio Advertising blog

Radio Marketing / Ad Writing / Sales

Results Radio Townsquare Media

Sioux Falls

605-940-7984

Five Results To Expect From Great Radio Ads…That You Didn’t Expect

Which ads are the ones that really work great?

Which ads are the ones that bring in the cash?

Here are 5 results you can expect (that you didn’t expect) from great ads…

  1. They offend a few people.
  2. They make people go, “Did he just say that?”
  3. They snap people out of their trance.
  4. They cause people to re-think what they thought was true.
  5. They challenge tradition.

Words can fire people up. Words can make people think differently. So, let’s use words and combinations of words in your advertising that make people stop and take notice of you. It’s better than them NOT noticing you, right? Because that’s what most advertising is. It goes unnoticed. Or if by chance it IS noticed…it’s forgettable.

Bad advertising = Blah, boring, and safe.

Good advertising = NOT blah, not boring, and not 100% safe.

Great advertising = Connecting with the people you’re looking for in a way that makes them feel awesome about your company.

Every ad medium has ads that are good, bad, and totally idiotic. Radio, TV, Billboards, Yellow Pages, Internet, etc. It’s not the ad medium that’s at fault. It’s the person that’s crafting the ad messages. Of course, I like radio because I get to hear from my happy clients consistently about the positive effects it has on their business.  And when radio is done right, it can do things for your business more efficiently and effectively than anything else I’ve seen.

Be honest with yourself. If your advertising is BAD (blah, boring, and safe), then it’s like putting hundred-dollar bills through the shredder. Good advertising has very little to do with the “production” of it. But everything to do with what you’re saying to the people you’re trying to talk to.

Have a GROOVY day!

Duane Christensen

Results Radio Townsquare Media – Sioux Falls

605-940-7984

My work website: http://duanechristensen.townsquareinteractive.com/ (And if you’d like a business website like this, or nothing like this, give me a shout. I’ll point you in the right direction)

And if you have questions about the cost of radio advertising, which radio stations would be a good fit, marketing in general, or how to get started attracting more customers, don’t be afraid to ask. I like to help good businesses take a bigger slice of the market.

What will you do with your advertising budget?

If I thought newspaper, magazine, yellow pages, internet ads, or TV advertising could help grow a local business more effectively, efficiently, and profitably than RADIO, I’d go work for one of those places.  No kidding.

When you understand what makes advertising really work, you’ll start looking for the place to advertise that gives you proper ad frequency. Which means communicating your sales message and your story multiple times to the same audience, week-in and week-out. And nothing does that more affordably and effectively than good radio.

If you disagree, feel free to contact me. I like talking shop.

OR…if you’d like to discuss what good radio is…and how it can help you attract profitable customers when used in the proper manner, I’d like to be the one you call. Because wasted ad dollars is one of my biggest pet peeves. And I see it all around Sioux Falls…every day.

Have a great day!

Duane Christensen

Results Radio Townsquare Media – Sioux Falls

605-940-7984

My work website: http://duanechristensen.townsquareinteractive.com/

If you have questions about the cost of radio advertising, which radio stations would be a good fit, or how to get started attracting more customers, don’t be afraid to ask. I like to help good businesses take a bigger slice of the Sioux Falls market.